Another great infographic. This one does a great job of being a case study of Social Media success for Universities.
Category Archives: Thought Leadership
I came across this graphic. If your organization is not using mobile, or considering using mobile, look at this Infographic on projected data usage via mobile in the coming years. Wouldn’t your company want a cut of those stacks? Can your company afford to not try? I feel like this document is game, set, match for those organizations on the fence about mobile. It is a no brainer!
Cloudforce 2011 Cliffnotes
- Create standards for protecting your customer within the cloud.
- Ask if it is a private cloud – “cloud is not cloud if it is not public”. Beware of the false cloud- private clouds are not real
- Today there are more people using social networking then email. 760 million email users. 1 billion social users.
- Facebook is shrinking the Internet- 22% of the Internet usage is Facebook according to Nielsen/McKinnsey
- 3 steps to being a social enterprise:
1. Connect and engage to social networks
2. Create a private social network
3. Make all your apps and solutions mobile
- GNC is creating products to the voice of the customer. Assigning dollar value to every brand innovation to qualify the investment.
Marc Benioff’s Keynote – 3 Steps To Become A ‘Social Enterprise”
Access the latest white papers, datasheets, ROI studies, training information, and more.
- Chatter (Datasheet)
- Service Cloud (Datasheet)
- Sales Cloud (Datasheet)
- Force.com: Build and Run Business Apps and Web Sites 5 Times Faster at Half the Cost (Datasheet)
- Selecting the Right Salesforce CRM Edition (Datasheet)
- Salesforce CRM Mobile (Datasheet)
- Jigsaw for Salesforce (Datasheet)
- Beagle Research: Moving Your On-Premise Contact Center to the Cloud (White paper)
- IDC Force.com ROI Study Final (White paper)
- Top 5 Reasons why CIOs are Adopting Cloud Computing in 2010 (White Paper)
CASE STUDIES AND SNAPSHOTS
- Harris Interactive (Case Study)
- Sunquest (Snapshot)
- SunTrust Banks (Case Study)
- Allianz (Case Study)
- Plantronics (Snapshot)
- Comcast-Spectacor (Snapshot)
- Perceptive SW (snapshot)
- Salesforce.com Customer Relationship Survey Results (April ’10)
- Course Training Catalog – Training & Certification
PRESS ARTICLES & AWARDS
Leave a comment | tags: cloud computing, cloudforce 2011 boston, marc benioff, social enterprise | posted in Best Practices, Case Study, Random Schmoozing, Social Networking Technology, Thought Leadership
I have been peppered with requests to join Scoville over the last week. So I did. I was met with the following process:
1) Scoville Messaging
Welcome to Scoville #beta,
Our mission is to help our users discover at least one great new place every week. We’ll make it extremely simple for you to share the places you really love, the places you believe the community should know about.
We’re now opening our private beta to Foursquare users, so if you’re passionate about your city and want to share awesomeness around you, join the beta now!
2) Scoville – Adding some buds!
After reading about who they are, I signed in with Foursquare, added my friends already on Scoville from Foursquare. Then invited the others who had not signed up yet. Then I did the same with Facebook and Twitter. Nothing earth shatter and new yet!
#TopTuesday is the main way Scoville engages its members and pulls in new ones. Each week members pick a favorite location to be their #toptuesday pick, and the each Tuesday Scoville (once you have granted Twitter access) sends out a tweet about your #toptuesday pick, and invites other folks to join Scoville. Any tips you’ve left are included so your friends can see what you recommended to them. Essentially you are making recommendations to followers (no different then Foursquare) while driving a Trending Topic (#toptuesday) on Twitter (which only really helps Scoville).
4) Twitter Post Prompting
You are prompted to tweet borderline offensive things to get noticed about joining Scoville. Would you tweet this? “Had some dodgy Indian food, now stuck in the bathroom. Next time I go Scoville” You are asked to tweet this so Scoville can degrade your personal brand while pushing their own cause?
6) Scoville – Unlock Your City?
You can’t unlock your city until 1000 Scoville users are signed up for Scoville at that location. Why may I ask?
Is there an opportunity for business here? Yes, so there it is. It was smart of Scoville to use Foursquare, Twitter and Facebook’s API to login. However, other then doing something on every Tuesday in Scoville for your business, what is the value? Brands should be jumping into relevant #hashtags everyday anyway. In the end, does Scoville do anything that Foursquare really doesn’t? I am concerned it doesn’t have enough differentiation from what already exists to go gaga over. I want to like Scoville, cause some serious thought was put into the user experience. But sadly, it just doesn’t differ enough for me to invest more time in it. I will stick to foursquare! Sorry big S. But kudos for the hook….
Please feel free to disagree with me and show me the light. I am happy to be proved wrong.
If you are new to Social Media, or concerned about SEO and don’t know where to post content to drive your SEO efforts, then this graph will be your best bud. Thanks to @rebeccaslosberg and @janetaronica for passing along. Great graph for Social Media newbies.
Click the image to enlarge & download
So lets be honest, Charlie Sheen is creating quite a fuss. His name is everywhere, so what did one mid-level band do? They went viral and recorded “Wild Thing” while in the studio recording their next record. All the while they have pimped out the “Charlie Sheen ” name so they can come up in Google searches and Google alerts for……..who else…..”Charlie Sheen”. Very viral of Chimaira dont you think? Check it out….
You know whats cool? In Chimaira’s first DVD, my website was proudly worn by the drummer during the show. How cool am I? lol
I had every intention of finishing this post prior to the Holidays. BUT- like most good intentions sometimes they go awry! With that said, I am finally fulfilling my commitment to speak up about four businesses I am quite fond of and the reasons why. So without further adieu -
Performant is a traditional agency that offers traditional agency services. But there is a catch! You hire them and pay for performance marketing. They align their interest with their clients, creating a long lasting and fruitful relationship. When an agency is paid based on the results of the client, the synergy becomes undeniable. Companies dealing with agencies has historically been a gamble…….not so anymore!
Contact Anders Ekman to learn more: email@example.com
@JanetAronica very eloquently wrote this about One Forty. Oneforty is an online community for people who want to review, discover and share social media tools. It’s the internets most complete and categorized listing of Twitter applications, featuring real user reviews for the tools. oneforty has an online forum, Answers where users can participate in any social media-related discussions. One of the most compelling and popular features is Toolkits, which are Twitter app lists made by community members showing collections of Twitter tools that they use. Toolkits are not only a clever way to bookmark your own apps, but it’s a helpful way to “see how others are doing it.”
Founded by Twitter for Dummies co-author Laura Fitton – @Pistachio – oneforty’s Twitter account is a huge focus of their community-building efforts and a well-known resource for answers to incoming Twitter app questions. If you use social media for your job in any aspect, both the directory and community aspects of what oneforty offers make this exceedingly valuable. Bookmark it.
As of this past October, studies indicate that Video usage on the web had doubled in 5 months. With that knowledge in hand, think about video in relation to your business. Now know about VisibleGains, the company that allows you to embed questions and qualify leads via video. Simply put, it is the perfect unification of video with your marketing efforts to drive leads, sales and pull business intelligence.
Additionally, the solution has its own analytics that can be data scrapped and inserted into your existing analytics dashboard. Not to mention, it functions seamlessly with 95% of marketing systems of today. If it doesn’t, you may want to consider a new system. Contact them today.
I was allowed to get the inside scoop on Yellow Robin- White hat SEO marketing. SEO has really evolved over the past 3 years; unfortunately most companies are still practicing outdated techniques that won’t be very effective in 2011. Yellow Robin was created to focus exclusively on white hat SEO & leveraging social media content into back links. The goal? To make SEO more affordable, accessible & scalable for small to medium sized businesses. Businesses not leveraging content into back links in 2011 is simply missing out. Keep an eye on these guys and contact them at firstname.lastname@example.org
My next post will involve a case study of Social Media success within the music industry. As a hint, have a gander at this bands website built on Ning.com: http://apalehorsenameddeath.com/ Happy belated New Year everyone!
5 comments | tags: anderks ekman, innovation, janet aronica, laura fitton, one forty, performant, seo, video, visible gains, visiblegains, yellow robin | posted in Case Study, Random Schmoozing, Social Networking Technology, Thought Leadership
For awhile now I have promised 5 Ways Social Media Has Changed American Culture. So with that, here we go:
1. Cheap Birthdays
I would love to see how much money Hallmark has lost to the Facebook Birthday wishes, that are universally accepted as adequate. In all honesty, every morning I look at the “Home” section of Facebook to wish people a Happy Birthday and accompany it with a ridiculous youtube video. The best part, people like it and accept it as a reasonable substitute to sending a card and taking the time to pick one out. In fact, I get more well wishes on facebook for my BDay then I ever did cards in the mail. I am not sure if that says anything about how much people really like me, but it sure made me feel good to be on the receiving end of all those kind words. No $2 to $5 dollar cards needed. I would call that a good ROI for social media. Money saved is money earned.
2. Stalking Is Ok
Since when is it ok to “stalk people”? Apparently in modern American society nobody bats an eye when they come right out and say “I have been stalking you on Facebook!” Really?! Ten years ago people would be uncomfortable and wondering how to go about getting a restraining order. Just the other day, I was in Starbucks and a guy got chatting in the female attendant behind the counter. They had a quick conversation about Kings Of Leon, who was being sold at the cashier counter in Starbucks. The conversation ended with the guy saying, and I quote; “hey what is your last name, I would love to stalk you on Facebook and Twitter!” Without batting an eye the girl gave out her name and seemed excited to be “stalked” by this stranger! This girl apparently did not see Silence Of The Lambs?
3. Lousy Tableside Manners
Rebecca and I went out to dinner last night. While I was waiting for her to arrive, I looked around the resto and saw people texting, no doubt checking into Foursquare and taking pictures of their food. Am I guilty of all of these things? You bet! Think about our Grandparents generation! I remember how many times my Grandmother would yell at me for bring toys to the table. Dinner was sacred time. Today, it is about giving tips while you eat your 3 courses at a restaurant you really may or may not care about.
4. Minimal effort to be a friend, ex-colleague, sibling, son or daughter
I spoke with my friend Rob yesterday. It had been months since either of us made any effort with each other That is ok, I was completely up to date with what he was doing and how is his birthday was. Likewise for him! See bullets 1 & 2 above.
5. News Is Political & Politics Is Religious
Remember when you tuned into Dan Rather or Tom Brokaw (can someone find a better picture of Tom for his Wikipedia page? He looks more like a serial killer than a trusted news source) for your unbiased news? I call it vanilla news. News for what it was, nothing more! Simple! Today everyone is part of the news, and because of that there are many times news items are delivered with a political or religious spin. The end result is a melted separation of church and state. In my opinion that is not a good thing. But with that said, the reality is American culture has a far more religious political landscape then it ever has in its history, and it started with Social Media making each and everyone one of us a news source.
The undertone of this post is a bit negative. But I wasn’t intending it to be. I in fact like being cheap, I don’t care if I am stalked and my table manners have always been suspect. Not to mention, Facebook makes keeping in touch just so darn easy. Lastly, I am personally not very religious, nor political. I don’t trust any politicians, there is always a gain for them. “Public service” is a silly term to use, there is always an underlying reason for everything they do. So I don’t have a strong opinion about bullet 5.
You could say that Social Media has made American culture a bit more lazy and maybe less moral? But think about this, Social Media has raised the value of a birthday card. Heightened the value of someone who respects a person’s privacy online. Makes you more desirable when you are on a date if you leave your phone in your pocket. Take the time to call and visit those who are important to you. And finally, maybe worth more votes to the politician that is transparent about their reason for running public office, while leaving their religious views at the door. Is this a negative post, or a positive one? Do you agree or disagree? You decide, that is the beauty of Social Media. Like it or not, it is here to stay and is changing our lives and American culture.
Ashton Kutcher Should Take A Clue From Tosh.O
Last year I wrote a post called One Question for Ashton Kutcher and said:
Twitter is not a high school popularity contest. I, like many of the legacy Twitter users, utilize Twitter to learn from my peers to better be able to do my job. I/we use it stay in touch with valued thought leaders in the business industry in which we work. Ashton may have successfully beat CNN, but CNN’s value proposition is apparent. Their Twitter posts will keep me up to date on the news-real time! Ashton, what is your value proposition? Are you going to tell me who the latest person is you punk’d? If so, I will stop following you as quick as I followed you out of sheer curiosity. That curiosity is to see what you do with your million followers.
Needless to say, I have long since unfollowed @aplusk. Lets be honest- he uses Twitter exclusively to push his message. Yep, he is doing alot for Malaria- I get it. But he is also doing more boasting about how “cool” he is, and only mentioning his fellow celebs.
Enter Daniel Tosh. Now, before moving forward, here is a warning: @danieltosh is offensive. So don’t click on him if you are easily offended. But what he is, is hilarious and gasp- a celeb using Twitter the right way. He engages 24-7 with his fan base, and goes out of his way to answer virtually every tweet after his show. Want proof, see this purposely very long Tweet history- all to make the point:
Meanwhile, have a look at @aplusk‘s level of engagement- or lack therof. No comparison!
Here is the point. Share, engage, empower and thank- “SEET”. All the right ways to use Twitter whether it be for personal or business use. Daniel does that and Twitter is a staple of his show that ultimately lowers the cost of advertisement. Why? Because the engagement continues all week until the next episode on Comedy Central at 10:30PM EST. That engagement on Twitter keeps the viewers engaged, even when the show is not airing. The business intelligence spawns new ideas for the show. In the end, Tosh.O is a completely organic user generated television experience. Daniel is simply the moderator and facilitator. Brilliant when you think about it. One day businesses will engage their constituents in the same manner – maybe with a little less crass of course!
Thanks for reading, and let me know if I am remiss. Oh, and you are welcome for “that” part of the video embedded on the link above! If you watched it, you know what I mean! Yuck!
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Contact MeDerek Showerman
Principal Consultant at Radian 6
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